Harvey Nichols, the renowned luxury retailer, has recently announced a significant change in its leadership team. Manju Malhotra, who previously held the position of chief operating officer, has been promoted to the role of CEO. In her new position, Malhotra will have the responsibility of overseeing both the UK and international stores, as well as the crucial online business. This appointment comes at a challenging time for the luxury retail industry, which has been greatly impacted by the ongoing pandemic.

With frequent store closures and stricter lockdown measures imposed in the UK, Harvey Nichols has heavily relied on its online business to sustain sales. The webstore has experienced remarkable growth over the past two years, with sales doubling and currently maintaining a double-digit growth rate.

As the new CEO, Malhotra has identified the further investment in the company’s e-commerce operation as a key focus. While Harvey Nichols has already invested significantly in its physical spaces in recent years, it is now crucial to prioritize its online presence and ensure its growth.

Having been with Harvey Nichols since 1998, Malhotra has steadily risen through the ranks. She previously served as the financial chief and became co-COO alongside Daniela Rinaldi three years ago. Following Rinaldi’s departure in 2019, Malhotra took on the role of sole COO. Throughout her tenure, she has closely collaborated with executive director Pearson Poon, who is based in Hong Kong. This partnership will continue in her new role as CEO, where she will also report directly to chairman and owner Dickson Poon.

Despite the uncertain retail outlook, Malhotra remains optimistic about the future of the Harvey Nichols brand. She expresses her excitement towards the opportunities that lie ahead and her commitment to furthering the brand’s success.

Chairman and owner of Harvey Nichols, Dickson Poon, has praised Malhotra’s financial background and leadership skills. He acknowledges her significant contributions in developing strategies and driving the business’s performance during the challenging period of the pandemic.

With the appointment of Manju Malhotra as CEO, Harvey Nichols intends to navigate the ever-changing luxury retail landscape successfully. As the company continues to adapt to new circumstances, it will rely on Malhotra’s expertise and vision to drive growth and secure its position as a leading luxury retailer.

Relevant Sources:
1. Retail Gazette
2. Vogue Business