UK commercial property giant, Landsec, is currently undergoing a significant transformation of its retail operating model. The company’s new approach is centered around creating maximum value for its brand partners and exceeding the expectations of the millions of visitors who frequent its destinations across the UK each year.

Landsec has a number of key destinations under its portfolio, including the renowned Bluewater mall in Kent, along with Gunwharf Quays, St David’s, Trinity Leeds, and Westgate. By committing to this initiative, Landsec is demonstrating its confidence in continued investment in the retail sector. In order to execute this transformation, the company is taking on the responsibility of managing its operations and suppliers in-house, which involves the creation of new roles within its property services team.

As part of the new operating model, Landsec will directly collaborate with specialist facilities management partners for both hard and soft services, as well as landscaping. By leveraging data and insights from its operations, Landsec aims to effectively monitor performance and deliver maximum value for its brand partners. The central team will lead a concerted effort to enhance the guest experience, presenting an opportunity to further elevate the performance of Landsec’s retail portfolio.

Bruce Findlay, the Managing Director of Retail at Landsec, emphasizes that this transformation marks a significant milestone for the company. By assuming greater responsibility for the daily operations of its locations, Landsec aims to attract visitors from all over and ensure that the most sought-after brands select their destinations as part of their expansion plans. The superiority of Landsec-managed destinations lies in their best-in-class operations, setting them apart from others in the sector.

With this new operating model, Landsec is positioning itself for growth in the retail industry. By prioritizing value creation for brand partners and delivering exceptional guest experiences, the company aims to strengthen its position as a leader in the commercial property sector.

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